Learner Engagement and Disengagement Policy

This policy outlines the standards of learner participation and BroadShield’s fair process for managing disengagement from diploma programmes delivered via the Myrus learning platform.

It applies to all learners, employers, and BroadShield staff involved in programme delivery and support.

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Policy Overview

This policy defines BroadShield’s standards for learner engagement and the procedures for disengagement from programmes delivered through the Myrus platform.

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Active engagement includes consistent participation, timely work submission, attendance at tutorials, and communication with coaches or tutors.

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The policy ensures fairness, support, and quality outcomes for all learners undertaking BroadShield Diplomas.

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Operational Policy and Governance

Purpose and Scope

This policy supplements the BroadShield Learner and Employer Agreements (BSQF184, BSQF185, BSQF186).

It applies to all learners, employers, and BroadShield staff involved in programme delivery, learner support, and quality assurance.

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Roles and Responsibilities

Learners:

Maintain progress, meet deadlines, and respond to communications.

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Employers:
Support learner participation and provide time and opportunity for study.

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BroadShield Staff:
Monitor engagement, communicate proactively, and record actions accurately.

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Learning and Development (L&D) Manager:

Oversee compliance, manage appeals, and report to SMT.

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Finance:

Issue and track invoices and manage recovery of missed-session charges.

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System Administration:

Manage Myrus access controls following Learning and Development Manager instruction.

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Minimum Engagement Expectations

Learners are expected to:

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• Log in to Myrus regularly;

• Complete assigned activities;

• Attend scheduled tutorials or observations;

• Respond promptly to tutor or coach communications.

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Continued Engagement - Definition

For the purposes of this policy, continued engagement means learning activity that is:

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Meaningful

The activity contributes to qualification progress (e.g., completing assigned work, submitting evidence, attending a tutorial).

 

Logged

The activity is recorded in Myrus or through written communication with BroadShield staff.

Timely

The activity is completed within the relevant review window of the engagement process.

 

Activity That Is Not Considered Engagement

The following do not meet BroadShield’s engagement requirements:

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• Logging in without completing learning activity

• Reading messages without responding

• Administrative communication only (e.g., password reset, rota issues)

• Statements of intent (e.g., “I will do work soon”)

• Submitting blank or placeholder documents

• Activity completed after a disengagement review window opens

• Any non-learning communication
   

Monitoring, Evidence and Data Retention

Engagement is monitored through Myrus system metrics, learner submissions, and communication logs.

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Data Retention

Learner engagement, assessment, and achievement records are retained for a minimum of three years after certification or, for disengaged or withdrawn learners, three years from the withdrawal date, in line with awarding-body requirements.

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If the awarding body Centre Agreement remains active beyond this period, records will be kept for the duration of the agreement plus 24 months, whichever is longer.

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Financial and contractual records (enrolment data, employer agreements, invoices) are retained for a minimum of six years in accordance with statutory accounting and audit requirements.

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All records are stored securely and processed under UK GDPR and the BroadShield Data Protection Policy.

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Disengagement Procedure (The 5-3-2 Framework)