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Privacy Policy

BroadShield Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.


This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, contact us, or use our services.

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1. Who We Are

 

​BroadShield Ltd is a UK-based company providing workforce development and digital learning solutions, including the Myrus platform.

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Company name

BroadShield Ltd.

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Registered office

Menzies Llp, Richmond House, Walkern Road, Stevenage, Hertfordshire, SG1 3QP

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Registered in England and Wales:  07692894​

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Contact email

support@broadshield.co.uk

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Telephone

0345 880 1818

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2. How We Collect Information

 

We collect personal data in the following ways:

 

  • When you complete forms on our website (such as contact or support forms).

  • When you use our live webchat or customer support portal.

  • When you communicate with us by phone or email.

  • When you browse our website — limited technical and analytics information is collected automatically (e.g. IP address, browser type).

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We may also receive data indirectly from third parties, such as partner organisations or service providers, where you have given consent or a contract exists.

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3. What Information We Collect

 

The personal data we collect may include:

 

  • Identification and contact details: name, job title, email address, telephone number, organisation.

  • Communication records: messages, enquiries, and support requests.

  • Technical information: IP address, browser type and version, device information, and site usage analytics.

  • Support data: information shared when resolving technical issues or service requests.

  • We do not request or collect special category (sensitive) personal data through our website.

 

4. How We Use Your Information

 

We use your personal data to:

 

  • Respond to enquiries and support requests.

  • Provide and manage our products and services.

  • Maintain communication with customers and interested parties.

  • Improve our website and support experience.

  • Meet our legal and contractual obligations.

 

We will only use your data for the purpose for which it was collected and will not sell or rent your data to third parties.

 

5. Lawful Bases for Processing

 

BroadShield Ltd relies on the following lawful bases under UK GDPR:

 

  • Contract (Article 6(1)(b)) – when processing is necessary to provide a service or respond to an enquiry.

  • Legitimate Interests (Article 6(1)(f)) – for administrative tasks, customer service, and security.

  • Legal Obligation (Article 6(1)(c)) – to comply with UK law or regulatory requirements.

 

6. Data Sharing and Transfers

 

We only share your data where necessary to deliver our services or comply with the law. Data may be shared with:

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  • Our IT and hosting providers (Microsoft, Wix, FreshSales, Freshdesk, Azure), who operate under strict data processing agreements.

  • Third-party service partners who provide support or maintenance under contract.

  • Legal or regulatory authorities when required by law.

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All personal data is stored and processed within the United Kingdom.
 

We do not transfer or store personal data outside the UK or EEA.

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7. Data Retention

 

We keep personal data only as long as necessary for the purposes collected:

 

  • Webchat data: retained for up to 90 days.

  • Support enquiries: retained for up to 12 months.

  • Customer data: retained for the duration of your contract and up to 7 years after closure to meet audit and legal requirements.

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After this period, data is securely deleted or anonymised.

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8. Data Security

 

We apply strict technical and organisational measures to protect your information, including:

 

  • Multi-factor authentication and access controls for staff.

  • Encryption in transit and at rest.

  • Regular vulnerability scanning and monitoring.

  • Staff training on data protection and security awareness.

  • Our systems and hosting providers (Microsoft Azure, Wix, FreshSales, and Freshdesk) are certified to recognised standards including ISO 27001 and Cyber Essentials.

 

9. Your Data Protection Rights

 

Under UK GDPR, you have the right to:

 

  • Request access to your data.

  • Request correction or deletion of inaccurate information.

  • Restrict or object to processing.

  • Request a copy of your data (data portability).

  • Withdraw consent (where processing is based on consent).

 

To exercise these rights, contact us at support@broadshield.co.uk.
 

If you are not satisfied with our response, you may raise a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

10. Cookies

 

We use cookies to make our website work efficiently and to improve your browsing experience.
 

For details, please see our Cookie Policy.

 

11. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect legal or operational changes.

 

The latest version will always be available on this page, with the date shown at the bottom.

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12. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your data, please contact:

 

Data Protection Contact
 

BroadShield Ltd
Business and Technology Centre
Bessemer Drive, Stevenage, Hertfordshire, SG1 2DX
 

Email: support@broadshield.co.uk

 

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April 2025 (Policy BSQP076 issue 1)

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